Question 1

Can I return food or drink items?

Accepted Answer

Only if it is damaged on arrival. It will be fully refunded or replaced – contact us asap.

Question 2

What happens if a bottle breaks during shipping?

Accepted Answer

It will be fully refunded or replaced – contact us asap

Question 3

Where are your products made?

Accepted Answer

Made in sunny Nelson, New Zealand

Question 4

Can I ship Atutahi products across New Zealand?

Accepted Answer

Yes – go to our products page and those items can be shipped nationwide.

Question 5

How should I store products once opened?

Accepted Answer

Chutneys – refrigerate once opened. Cans – store in a cool place – ideally refrigerate

Question 6

What days are best to order products?

Accepted Answer

North Island dispatched Mon/Tues/Wed. South Island dispatched Mon/Tues/Wed/Thurs

Tag: Botanical ingredient processing